In March 2021, Caravan Health, now part of Signify Health, introduced Caravan Coach. The new resource effectively helped healthcare professionals streamline the patient data tools they were using while introducing new functionalities that increased efficiencies while continuing to support patient and provider engagement. 

Less than 18 months later, Coach, with its comprehensive software capabilities, has proven to add value to the day-to-day workflows for thousands of healthcare providers and their teams. Coach has enabled richer data mining and more robust knowledge of not only identifying gaps in patient care but also offering informed solutions for those demographics.  

Coach v3.0 Summer Release 
There are several new features including the PAC Navigator Program, Performance Dashboard, and Clinical Program Cohorts. There is also a new widget, ‘What’s New in Coach’ on the Homepage that provides users with updates on everything that is new within the resource. 

The Performance Dashboard offers more dynamic tools to provide enhanced monitoring of ACO measures and progress by comparing data to specific core measures to help improve patient care outcomes and maximize shared savings. In its 3.0 version, the Coach dashboard includes five enhanced performance indicators: 

  1. Inpatient Admissions: Identify patients with high admission rates who can be enrolled in care management programs. 

  1. Documentation and Coding: Close care gaps by accurately coding and completing Annual Wellness Visits for high-risk patients. 

  1. Post-Acute Care: Ensure patients are sent to 3+ star CMS facilities, and actively monitored by a Post-Acute Care Navigator.  

  1. Readmissions: Easily track beneficiaries who are eligible for Transitional Care Management.  

  1. Emergency Department: Monitor high usage rates of Emergency Department Visits, including those leading to inpatient admissions.  

Coach's Care module has also been updated with new clinical program cohorts that address moderate and high-risk COPD and heart failure patients who are impactable by disease management programs.  

Additionally, the all-new PAC Navigator Program helps providers better manage utilization of patients in post-acute care facilities with detailed information about their patients’ transitions between care facilities and home health providers.  

A Platform for Success 
Healthcare providers and their staff have consistently demonstrated success by using Coach. By maintaining organized workflows, the easy-to-use modules which include Care, Track, Improve, and Submit, healthcare teams have the tools, resources, and access to data that not only makes their job more efficient, but also opens the pathways to sustainable, improved patient care outcomes. 

“Caravan Coach has been a cornerstone in our care coordination program. The customer service and resources Coach provides have helped our care coordination program grow, deliver excellent patient care, and meet our ACO goals. With Coach, questions are answered timely, and our processes are effective with a team of care providers patients can trust and rely on.” 

Kara Redenius, RN
Care Coordinator 
Iowa Specialty Hospital 

Watch this 2-minute video below to learn more.

Recent Resources

CMS Actions in Response to the COVID-19 Public Health Emergency

The Centers for Medicare and Medicaid Services just issued a lengthy set of policy changes to address the growing COVID-19 public health emergency (PHE). These changes will help hospitals and health providers to respond to the crisis more quickly and safely, including many more options for telehealth in Medicare.

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Stop Standing Still: How to Get Started in a High-Performing Caravan Health ACO

Tuesday, September 24 at 9:00am PT / 12:00pm ET

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NEWS: Signify Health Completes Acquisition of Caravan Health

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