To mark this year’s World Health Day, we sat down with Caravan’s Chief Medical Officer, Dr. Ashok Roy, to get his thoughts on how ACOs have contributed to a healthier and fairer world and to hear some of the clinical lessons in this year of COVID-19.

Dr. Ashok Roy
Chief Medical Officer, Caravan Health

How have you seen value-based care address health inequities and disparities?
Population health management, which is really the key the value-based health care, is central to getting to the bottom of health disparities by addressing the social determinants of health. In value-based care, providers make progress by developing a deep understanding of the conditions of their patient and the diseases they are tackling.

None of this is possible without understanding the conditions in which patients live and the challenges they face in the home and in their communities. Our ACO practices adjust the levels of care to how sick patients are and how much attention they need as it relates to transportation, food security, and overall wellness. This is the key to keeping patients on track with preventive care and help them stay out of the hospital. Value-based care works when we treat patients holistically.

How can technology tools, like Caravan’s new platform Caravan Coach, promote a fairer and healthier world?
Caravan Coach has tools to make health services more accessible and useful for all patients. An added benefit is that these tools make service delivery easier for providers. A couple of examples are the Wellpepper app and the 340B services. The Wellpepper patient engagement software will literally lower the barriers that can inhibit communication between provider and patient, creating far more streamlined and faster interaction on any health issue, large or small. The texting capability means that patients can ask questions, request prescription refills, report side effects, all without having to make an appointment, at any time.

The new 340B capabilities for providers in the Care module will also contribute to better care for more patients in vulnerable communities. Safety net providers in the 340B program will be able to unlock significantly more 340B drug discounts by having access to a wealth of prescription data. Coach lets them see all the prescriptions written on their patients and, at the same time, Caravan can help them grow their contract pharmacy networks. That money goes right back into improving care in their communities.

What are some clinical highlights in this year of the pandemic?
There is no getting around that this was an extremely difficult year for the entire country, including our family of ACO providers. This year we saw a loss of lives, loss of jobs, and many of our kids lost a year in the classroom and with their friends and teachers. One highlight amid all this loss was the incredible work of our practices in increasing the use of technology. We saw a very fast pivot to innovation that no one could have anticipated. Providers and patients made this move in a time of serious stress and uncertainty. Now that so many of us have seen the benefits of telehealth and virtual care our challenge is to fit this into our modes of care even after the COVID-19 public health emergency is over.
In addition to the annual celebration of World Health Day, 2021 also has been designated the International Year of Health and the Care Worker, in recognition of all their work in the fight against COVID-19. Over the coming months, we will highlight stories of care workers in Caravan Health practices across the country in our blogs.

Please contact us you have any questions or would like to speak to one of our experts. 

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