Patient Engagement

ACO_6_Patient Engagement 2017-09-13T20:09:49+00:00

For Practice Managers and Practice Champions

Improve patient satisfaction and engagement in management of their health, and increase compliance, loyalty and market share.

PROGRAM DESCRIPTION

Value-based payments are heavily weighted toward patient satisfaction, which frequently comprises up to 25% of your total quality score and quality score payment. CMS requires patients to be surveyed for population health programs about their experience in the ambulatory setting – asking them whether they are getting timely care and access to specialists, how the provider communicated and whether they felt included in the decision-making, whether they were given educational materials and support that promoted their health, and asking them to rate their provider and their overall health status. Getting high scores in patient satisfaction often translates to better patient loyalty and engagement in managing their disease, resulting in better outcomes and financial performance.

We provide a brief in-office survey using electronic tablets so that you can get inexpensive, real-time feedback from your patients about their experience of care. You can view your results at any time, and we also email monthly patient satisfaction reports to your practice manager. We will also focus a local quality improvement workshop specifically on patient satisfaction, so that your practice manager can learn best practices to achieve the highest possible rating.

TOOLS PROVIDED

Patient Satisfaction Survey Questionnaire
Patient Satisfaction Survey Tablets
Patient Satisfaction Survey Reports
Patient Satisfaction Quality Improvement Workshop
Practice Assessments
Practice Manager Cohort Calls

WHERE TO LEARN
Quality Improvement Workshops
Webinars On Demand
Practice Manager Cohort Calls

WEBINAR TOPICS

Patient Satisfaction Survey Implementation
Patient-Centered Medical Homes

Caravan Health was started by a forward-looking group of community hospital CEOs and physicians who recognized early on the many challenges they would face transforming to value-based payments. They were attracted to the emphasis on the patient and the focus on improving overall community health through operational improvements, staff development, community engagement, regional collaboration, and the effective utilization of useful information based on never-before-available data.

The landscape of healthcare across the nation will continue to change. Caravan Health provides the specific programs you need now, to move your organization from the rapidly fading models of servicing sickness and charging for volume, to the new reality of managing wellness and delivering value. All Caravan Health programs are designed with the flexibility to adapt and to work locally. The successful model we have deployed has been validated in hundreds of towns, cities and communities across America. How do we know? We have the data to prove it.